Financial Impact Frequently Asked Questions

When I get paid in round three, will it be loaded onto my existing EIP card from round one or two? Earlier version (March 30, 2021)

No No funds are being added to EIP cards from the first or second wave of Economic Impact Payments. You should keep any EIP Cards you received for the first or second round of stimulus payments until their balances are depleted.

Activating Your EIP Card: (current as of 30 March 2021)

Call [[1]]800.240.8100 You'll need your Card Number, the last six digits of your SSN, and the three-digit security code on the back of your Card to activate it. There may be additional steps required to verify your identity, such as providing your name and address and providing answers to identity verification questions.

Additionally, you can check your balance, speak with a robot, and make up your own 4-digit PIN for use at ATMs. Use a random number instead of your birthday or other personal information for your Account's safety. Only the primary Cardholder (the person whose name appears first on the Card) may use a shared Card.

How do I get the money on my EIP Card into my regular bank account? (current as of March 17th, 2021)

The funds1 on your EIP Card can be moved to an existing bank account in a number of different ways at no additional cost to you. Your bank's Routing Number and Account Number are required to make a transfer.

Funds can be transferred instantly at EIPCard.com.

1. Before making a money transfer, make sure your EIP Card is activated.

2. Go to EIPCard.com, and then click "Login" and "Register Now" to sign up for online access. Create a user ID and password by following the instructions. You must have your EIP Card on you at all times.

3. Choose "U.S. Transfers" S Under "Money Going Out,"

4. Before initiating an ACH transfer, you must follow the necessary steps to prepare the receiving bank account.

5. Your bank account should be credited within 2 business days.

Using the Money Network Mobile App, you can send money to others.

1. Before making a money transfer, make sure your EIP Card is activated.

2. Get mobile access by downloading the Money Network App2, then signing up as a "New User" ” Create a login ID and password by following the on-screen instructions. Please have your EIP Card available.

3. To transfer funds to an outside account, select "Send Money to an External Bank Account" from the menu's left-hand column.

4. Before initiating an ACH transfer, you must first follow the necessary procedures to establish the receiving bank account.

5. Typically, funds will be deposited into your account within two to three business days.

To make a money transfer, please dial [[1]]800.240.8100.

1. Before making a money transfer, make sure your EIP Card is activated.

2. Use the Interactive Voice Response Unit (IVRU) to verify your identity by dialing [[1]]800.240.8100 and following the on-screen prompts.

3. Follow the on-screen prompts to link your receiving bank account before completing the ACH transfer once you've been verified by the IVRU.

4. The funds should be available in your bank account in 1-2 business days.

There are per-transaction and monthly limits of ,000 for ACH transfers to domestic banks. For more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

Where can I get a new EIP Card? As of the 30th of March, 2021 (latest revision)

If your Card is ever lost, stolen, or destroyed, you must contact Customer Service immediately by dialing [[1]]800.240.8100.

If you lose or damage your Card, we'll turn it off so no one else can use it, and we'll send you a new one for free when you ask for one. For further details, refer to the Cardholder Agreement available at EIPCard.com.

What do I do if I haven't received my EIP Card yet but have received a notice to activate it? (current as of March 30, 2021)

Your EIP Card can be replaced, reissued, lost, or stolen if you contact Customer Service at [[1]]800.240.8100.

When you need a new Card, we'll send you one at no extra charge. For more information, check out the Cardholder Agreement found at EIPCard.com.

My EIP Card never arrived because I changed addresses. How do I gain entry to the money?

Please contact Customer Service at 1-800-240-8100 if you have recently relocated and have not received your Economic Impact Payment Card. Unfortunately, we are unable to change your address on file or reissue a replacement Card, but we can cancel your Card so that you can report any applicable recovery rebate credits on your Federal Income Tax Return.

To report a lost or stolen card, call Customer Service and follow the prompts in the language of your choice by pressing 2.

If your Card was lost, stolen, or destroyed, press 1. If you're sure a Card Account already exists, you can verify it by entering the last six digits of your Social Security number and the zip code associated with your old address. If you have an existing Card Account and are asked if you need a replacement card, select option 1. Connecting you to a representative of our customer service department

Where Does the Payment Card Fit Into the Economy Changed on March 17, 2021

Economic Impact Payment (EIP) Cards are prepaid debit cards loaded with the initial round of Economic Impact Payments made available to eligible recipients under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). postal deliveries of the second set of Economic Impact Payments under the COVID-related Tax Relief Act of 2020 and the third set of Economic Impact Payments under the American Rescue Plan Act of 2021 will begin the week of March 22, 2021.

The EIP Card is issued by Pathward, N.A., acting as the financial agent of the Department of Treasury's Bureau of the Fiscal Service. A Click here for more details on Economic Impact Grants.

When the Economic Impact Payments are distributed for the third time, will EIP Cards be used? (Revised on: March 17, 2021)

Yes The Treasury Department and the Internal Revenue Service plan to expeditiously distribute the third installment of Economic Impact Payments (EIPs) by sending them via prepaid debit card beginning the week of March 22, 2021. If you want to read more about it, go here.

Just how do I get my EIP Card?

The IRS will send you an EIP Card to the address you have on file with them.

Where can I go to verify my EIP Card? (4 January 2021 Update)

If you're eligible for the EIP, you'll receive it in a white envelope with the U. S Return envelope affixed with a Treasury seal and labeled "Economic Impact Payment Card." It also says, "Important information about your Economic Impact Payment," on the envelope. The front of the Card will bear the Visa® logo, while the back will list Pathward, N.A. as the issuing bank. A The card's accompanying materials will inform you that it serves as your EIP Card.

The reason I was issued an EIP Card

If you qualify for an Economic Impact Payment but the IRS doesn't have your banking details on file, they've issued you an EIP card instead. You can easily get your Economic Impact Payment with the EIP Card.

Where can I find the formula used to determine my Economic Impact Payment?

In the end, the IRS decided how much money to put on your EIP Card. To learn more about the calculation, please visit the Economic Impact Payment Information Center.

When I receive my third installment, will it be loaded onto the EIP card I used in rounds one and two? (most recently updated on March 30, 2021)

No Neither the first nor second wave of Economic Impact Payments (EIP) cards are being loaded with additional funds. You should keep any EIP Cards you received for the first or second round of stimulus payments until the balances on those cards are depleted.

If I was paid with an EIP Card for my first two installments of Economic Impact Payments, can I also expect to be paid with an EIP Card for my third installment? (current as of March 17th, 2021)

The form of payment for the third mailed Economic Impact Payment, should you be eligible to receive one, may vary from the form of payment for the first two mailed Economic Impact Payments. Some people who have always gotten paper checks may get debit cards this time, and some people who have always gotten debit cards may get paper checks this time.

Is there anything I can do if I was never given my full Economic Impact Payment? (current as of March 17, 2021)

Recovery Rebate Credit on your 2020 tax return if you did not receive any payments or did not receive the full amounts. Please refer to the Recovery Rebate Credit page on IRS.gov for further details.

What security measures are in place to keep my private data safe? Updated on August 20, 2020

Security and anonymity of Card recipients are of the utmost importance to us. The Right to Financial Privacy Act, the Gramm-Leach-Bliley Act, and other federal and state regulations are in place to protect consumers and ensure the security of your information. The EIP Card program is in full accordance with all applicable regulations, and we never share any information about our cardholders with any outside parties. In addition, the United States government underwrites the EIP Card program. S We are prohibited from using or disclosing any of the confidential information we receive in connection with the program, including your personal information, in violation of our contractual obligations with the U.S. Treasury Department.

Please tell me the procedure for activating my EIP Card. (current as of 30 March 2021)

Call [[1]]800.240.8100 The last six digits of your SSN and the three-digit security code found on the back of your Card will be required during activation. It's possible that you'll need to do more than just give your name and address to prove your identity.

You'll be prompted to select a four-digit personal identification number (PIN) for use with automated teller machine transactions, access automated service, and check your account balance. Never use a social security number, birthday, or other piece of personal information as your PIN. Only the primary Cardholder (the person whose name appears first on the Card) may use a card that has more than one name on it.

Can you tell me how to create a login name and password for the internet?

To obtain an EIP Card, visit EIPCard.com. Select "Register Now" after clicking "Login." To make your own login ID and password, just do as we say. Don't forget to bring your EIP Card. To log in to the Money Network® Mobile App2, you can use the same User ID and Password you use online. Where a Card bears more than one name, the first name listed on the Card should be used when registering the Card online or through a mobile app.

When I dialed 1, I was informed that my call was being blocked. 800 240 8100 Why can't you help me? (current as of 2 February, 2021)

Calls from blocked phone numbers, which could result from a carrier setting or a mobile phone's own settings, cannot be answered by EIP Card Customer Service. Altering this preference is as simple as contacting your service provider or using the phone's settings. It's also possible to call us again from a phone that isn't being blocked.

Since I've changed addresses, I haven't received my EIP Card. In what ways can I gain access to the money?

Please contact Customer Service at 1-800-240-8100 if you have recently relocated but have not yet received your Economic Impact Payment Card. Unfortunately, we are unable to change your address on file or reissue a replacement Card, but we can cancel your Card so that you can report any applicable recovery rebate credits on your Federal Income Tax Return.

To report a lost or stolen card, call Customer Service and follow the prompts in the language of your choice by pressing 2.

To report that your Card was lost, stolen, or destroyed, press 1. To verify the existence of a Card Account, please enter the last six digits of your Social Security number and the zip code of your most recent permanent residence. If you have an existing Card Account and are asked if you need a replacement card, select option 1. You're about to speak with a Customer Service Representative.

Where can I view the remaining value on my EIP Card? (current as of January 4, 2021)

You can check your EIP Card balance and view your transaction history in three simple ways, all of which are free1 of charge:

• EIPCard.com is accessible 24/7 to check your balance and view your transaction history.

• To hear your account balance and transaction history over the phone, dial [[1]]800.240.8100.

• A mobile app is available, so get the Money Network Mobile App2 from the App Store® or Google PlayTM today.

Just how do I redeem my EIP Card? Date Accessed: 20 August, 2020

Your Card can be used safely and fee-free1 for purchases in any location that accepts Visa® Debit Cards, including retail stores, restaurants, and hotels, as well as online and over the phone. You can use your EIP Card to make PIN debit purchases, receive cash back on your purchases (where applicable), and withdraw cash from any of the thousands of AllPoint and MoneyPass ATMs across the country. 1

Use our ATM locator on EIPCard.com or the Money Network® Mobile App2 to find surcharge-free ATMs within our network. Withdrawing money from an AllPoint or MoneyPass ATM within the network is free of charge, but fees may be incurred when using an ATM outside of the network1.

It's easy to get money if you:

1. A 4-digit PIN is required.

2. Click the "Withdraw" button under "Checking"

To learn more about the fees and transaction caps associated with optional services, despite the fact that most of them are free1, please refer to the fee schedule. For more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

Instructions for free EIP Card use (current as of March 17th, 2021)

The use of your Card can be made in a wide variety of ways without cost to you1. You can:

• Use it to make purchases in-store, online, or over the phone using your signature or PIN at any location that accepts Visa Debit Cards.

• When using a PIN debit card, you may be eligible for a cash refund.

• With AllPoint and MoneyPass, you can withdraw money from any ATM in the United States without paying a fee. Either on EIPCard.com or the Money Network® Mobile App, you can use our ATM locator to find nearby, fee-free, in-network ATMs. 2

• Withdraw money to your own checking or savings account.

• Withdraw funds via an in-person, over-the-counter transaction from a domestic bank branch.

To learn more about the fee-free uses of your Card, please refer to the Cardholder Agreement and Fee Schedule available at EIPCard.com.

Do I need to be physically present to use my EIP Card, or can I use it to make purchases online?

If the store's website accepts Visa Debit Card payments, then you can use your Card to make purchases. The 16-digit card number, expiration date, and 3-digit code on the back of your EIP Card will be required. Verify that the billing address you entered matches the one associated with your Card account. Sign into your Card account on EIPCard.com and navigate to My Profile > Billing Address to check or update your billing information. When making an online purchase with a credit card that has multiple cardholders, the first cardholder's name on the card must match the billing address.

There is a $2,500 daily and per-transaction POS limit (the cash-back limit set by the merchant may be lower). Information about fees and other terms can be found in the Cardholder Agreement, which can be accessed at EIPCard.com.

Can I use my EIP Card to shop for groceries and other items?

The stores that accept Visa Debit Cards will indeed accept your Card for payment. When you're ready to pay, simply present your Card to the reader or insert it into the reader and follow the on-screen instructions. Either a signature or a 4-digit personal identification number (PIN) is required to complete the transaction. The method of payment may change depending on the store. At stores that offer this service, making a purchase and entering a 4-digit PIN will result in a cash refund.

Daily and per-transaction POS limits of $2,500 apply (merchant cash-back limits may be lower). For further details, refer to the Cardholder Agreement and Fee Schedule found at EIPCard.com.

What is the procedure for purchasing gasoline with an EIP Card? 1

If you want to avoid a pre-authorization when using your EIP Card to buy gas, you should pre-pay for the gas by giving the attendant your Card. When you pay with a debit card at the pump, the store typically performs a pre-authorization check, which can result in a temporary hold on your Card balance that is greater than the purchase price. Your account will be credited once we process your request. The return of pre-authorized funds to your Card balance may take up to 7 business days.

I have an EIP Card; can I use it to get cash from an ATM? This version is current as of August 20, 2020.

Withdrawing money from ATMs is possible with your Card. In order to locate nearby surcharge-free in-network ATMs that use the AllPoint or MoneyPass brands, you can use either our online ATM Locator at EIPCard.com or the Money Network Mobile App2. Fees for using ATMs outside of their network are minimal.1 If you need more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

Withdrawing money from an AllPoint or MoneyPass ATM is free of charge while fees may be incurred when using an ATM not part of the network. 1

For immediate financial assistance, one need only:

1. Please enter your 4-digit PIN.

2. From the "Checking" menu, choose "Withdraw."

Withdrawal limits from ATMs are $1,000 per withdrawal and $2,000 per calendar day (individual bank limits may be lower). For details, please review the Cardholder Agreement and Fee Schedule found at EIPCard.com.

In what ways can I access cash with my EIP Card? As of the 17th of March, 2021, Version 1 was released.

With your Card, you can get cash in a number of different ways (though some retailers and ATMs have withdrawal limits), including:

Easy money from an ATM:

There are no withdrawal fees at ATMs within the network that bear the AllPoint or MoneyPass logos; however, fees may be incurred when using an ATM not within the network. Use the ATM Locator on EIPCard.com or the Money Network® Mobile App to find surcharge-free ATMs within your network. 2

You can get cash by:

1. A 4-digit PIN is required.

2. Make a withdrawal by clicking the "Withdraw" button under "Checking."

It's important to note that there is a $1,000 daily and per-transaction limit for using ATMs (although some banks have lower limits). For more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

Money back from stores that offer this promotion:

Getting cash back from your Card is most convenient when you use it at places you already shop, like supermarkets and drugstores. Simply:

1. Put the keypad's debit button in the "Debit" position.

2. A 4-digit PIN is required.

3. If you want a refund, then click "Yes."

4. Put the number in and click "OK."

In the United States, the maximum amount that can be spent in a single day at a single point of sale is $2,500 (although individual retailers may set lower limits on cash back). For more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

Funds obtained from a teller at a bank or credit union:

You can get cash from any bank or credit union, but they all have their own fees. Cash Withdrawal

1. Make sure you know how much money is on your Card before you go to the bank because the teller won't be able to tell you.

2. To withdraw money, simply tell the teller how much you want.

3. Your 4-digit PIN is required, and you may be asked for additional identification.

Withdrawal limits from a bank or teller's ATM are capped at ,000 per day and transaction (some banks have lower limits). For more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

Is there a limit to how much money I can take out of an ATM all at once? Last modified: January 4, 2021

There is a daily and transaction limit of $1,000 for ATM withdrawals. It is possible that ATM owners impose withdrawal caps. In order to better understand your responsibilities as a cardholder and the fees associated with doing so, we recommend reviewing your Cardholder Agreement and Fee Schedule at EIP

Withdrawing money from an AllPoint or MoneyPass ATM is free of charge while fees may be incurred when using an ATM not part of the network. 1 Our ATM Locator, available on EIPCard.com or through the Money Network®Mobile App, will help you find ATMs within your network that do not charge a surcharge. 2

How to Get Cash Quickly

1. Put in your 4-digit security code.

2. Click the "Withdraw" button under "Checking"

Can I use my EIP Card to make a mortgage/rent payment?

If your landlord or mortgage company accepts Visa Debit Card payments, then you may use your Card to make rent or mortgage payments. Your landlord or mortgage servicer will instruct you to enter your credit card details to finalize the transaction. In addition to using the funds in your Card Account, you can use a free1 Money Network Check to make these purchases. For more information, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

A Money Network® Check is a type of check issued by the Money

To avoid the hassle and expense of purchasing money orders, you can use the funds in your Card Account to pay your bills, rent, and other expenses by writing a Money Network Check. You can avoid the surcharge when cashing a check at certain check-cashing establishments by writing one.

When a Check is initiated, the corresponding amount is immediately deducted from the Card account. To locate a participating Check cashing location4 near you, use the ATM Locator on EIPCard.com. For further details, refer to the Cardholder Agreement and Fee Schedule found at EIPCard.com.

Where can I get MoneyGrams and MoneyNet checks?

Call [[1]]800.240.8100 and ask for Check Orders if you need them.

Can you walk me through the steps of creating a Money Network check?

Make sure you have enough funds in your EIP Card account every time you write a Money Network® Check by logging into your account at EIPCard.com. Create a check for the amount due today and date it today. Use the PAY TO THE ORDER OF space to list a name. Simply dial the number located on the back of your card, enter your Account number, and then choose the Money Network Check option. To cash a check, type in the check number and digit, then type the amount as it appears on the check (without the decimal point) and hit the "#" key. The automated phone system will give you an ISSUER NUMBER and a TRANSACTION NUMBER; write these down. The amount of your completed check will be automatically deducted from your account.

Can I set up automatic payments with my EIP Card?

Recurring payments can be made with your Card; however, you must have enough money on your Card to pay the full amount of each recurring payment. A payment may be declined or only partially authorized if insufficient funds are available. If the amount of your purchase is greater than the balance in your Card account, you will need to use another payment method or reduce your purchase amount.

How do I get money from my EIP Card into my regular bank account? (current as of 03/17/2021)

The funds1 on your EIP Card can be moved to an existing bank account at no additional cost in several different ways. To make the transfer, you'll need your bank's Routing Number and Account Number.

Send money online with EIPCard.com.

1. Make sure your EIP Card is active before making a money transfer.

2. Click the "Login" and "Register Now" buttons on EIPCard.com to create an account and gain online access. A User ID and Password can be created by following the on-screen instructions. Don't forget to bring your EIP Card.

3. Choose "U.S. Transfers" S money out' under "Money In"

4. Before initiating an ACH transfer, you must follow the necessary steps to prepare the receiving bank account.

5. In 2–3 business days, you should see the funds in your bank account.

Money Network mobile app allows for easy money transfers

1. Before making a money transfer, make sure your EIP Card has been activated.

2. For mobile access to Money Network, get the app2 and sign up as a new user by clicking "New User." ' Please read the instructions carefully before proceeding with creating your User ID and Password. Don't forget to bring your EIP Card.

3. Choose "Send Money to an External Bank Account" from the menu's top left "Move Money Out" section.

4. Prepare your receiving bank account for the ACH transfer by following the instructions.

5. Within two to three business days, you should see the funds in your account.

Make a wire transfer by dialing [[1]]800.240.8100.

1. Before making a money transfer, make sure your EIP Card is activated.

2. Interactive Voice Response Unit (IVRU) authentication is available by dialing [[1]]800.240.8100 and following the voice prompts.

3. After passing the IVRU's authentication steps, you can proceed with setting up your receiving bank account and initiating the ACH transfer.

4. In two to three business days, you should see the funds in your account.

Please note that the following limits apply to ACH transfers to domestic banks: ,000 per transfer and ,000 per month. For further details, please refer to your Cardholder Agreement and Fee Schedule found at EIPCard.com.

Does using an EIP Card cost anything? (current as of March 17th, 2021)

Some services and transactions may have a fee attached to them, despite the fact that they are free for many users.

For more details, check out the Cardholder Agreement and Fee Schedule at EIPCard.com.

What are the procedures for exchanging EIP Card-purchased items? (Revised: March 17, 2021)

To receive a refund for purchases made with your EIP Card, simply return the item(s) and contact the retailer directly. If a store issues a credit to your card, it may take a few business days for the funds to become accessible. For more information, check out the Cardholder Agreement found at EIPCard.com.

Unfortunately, my EIP Card was lost in the mail when I recently relocated. Where do I find the instructions for withdrawing money?

Please contact Customer Service at 1-800-240-8100 if you have recently relocated and have not yet received your Economic Impact Payment Card. While we are unable to change your address on file or reissue your Card, we can cancel it so that you can report the recovery rebate credit on your Federal Income Tax Return if you are eligible.

To report a lost or stolen card, call Customer Service and follow the prompts in the language of your choice by pressing 2.

If you've lost your Card, had it stolen, or it was destroyed, press 1. In order to verify the existence of a Card Account, please enter the last six digits of your Social Security Number and the zip code associated with your former residence. If you have an existing Card Account and are asked if you need a replacement card, select option 1. Once you press this button, a customer service representative will be in touch with you.

Do I need to disclose how I use my Economic Impact Payment to the Treasury Department?

No Except in very limited circumstances, the government is prohibited from requesting information about your Card account from the card issuer, and the card issuer is prohibited from providing such information to the government without your written permission.

How is the EIP Card different from a regular debit card?

Your EIP Card is not connected to any particular checking account, unlike a debit card issued by a bank. Instead, you can use your EIP Card to access your EIP funds, and then the card's magnetic strip will automatically deduct the purchase price from your EIP balance.

In comparison to a credit card, what makes the EIP Card unique?

When you charge something to a credit card, you are effectively making a loan and accruing debt. You will not be borrowing money or making any financial commitments when using your EIP Card. Your Card grants you access to government funds, which you are using to make purchases. In contrast to traditional credit cards, the EIP Card does not require a credit check, does not affect credit scores, and does not result in interest or debt.

How will EIP Card usage affect my credit rating?

No You shouldn't worry about this having any effect on your credit rating because it's not a credit card.

Where does the government stand on EIP Card withdrawals? (4 January 2021 Update)

No It is your responsibility to safeguard the EIP Card and the funds loaded onto it from unauthorized use.

Can I use my EIP Card to make purchases online?

No There is no connection between the EIP Card and any other financial accounts you may have.

Can I get a second EIP card for a relative?

No Unfortunately, only one Card will be issued. Family members cannot receive additional cards.

If you have not yet received your EIP Card, please contact your local EIP office for more information. Last updated on March 30, 2021

If you haven't received your EIP Card, or if you think you may have lost it, stolen, or thrown it away, please contact Customer Service at [[1]]800.240.8100. If you lose your Card and need a replacement, you won't be charged for it. For more information about your EIPCard, please review the Cardholder Agreement found at EIPCard.com.

Where can I get a new EIP Card if I lost mine? last updated on March 30, 2021

Please contact Customer Service at [[1]]800.240.8100 and select the option for assistance with a replacement, reissue, lost, or stolen Card if you lose or damage your Card.

If you lose or damage your Card, we will disable it to prevent unauthorized use and issue you a new one at no additional cost. Cardholder Agreement available at EIPCard.com.

What Happens If My EIP Card Is Stolen or Misplaced? (current as of March 30, 2021)

The EIPCard website allows you to disable your Card if you lose it. while you're looking for it, you can use www.com to lock down your account and prevent any fraudulent charges or withdrawals. Call Customer Service at [[1]]800.240.8100 and select the option for assistance with a replacement, reissue, lost, or stolen Card if you misplace your Card permanently. If your Card is lost or stolen, it can be deactivated to prevent unauthorized use and a replacement can be issued at no additional cost to you if you so request. Additional details can be found in the Cardholder Agreement and Fee Schedule at EIPCard.com.

If there are multiple names on the card, the person whose name appears first must make the call. On the Card, the first name of one payee is sometimes associated with the last name of another payee. The payee whose name appears first on the first line of the check should contact the payer if there is a name discrepancy.

Why does my EIP Card say "pending transaction"?

Purchases made at a point-of-sale terminal, withdrawals from an automated teller machine, money transfers, etc.) that have not yet been completed are known as Pending Transactions. (Purchases made with your Card that have not yet posted to your Account) At the end of each business day, merchants typically settle any outstanding transactions; however, settlement policies can vary widely. While a payment is being processed, you cannot spend the money.

If I try to use my EIP Card for a purchase that exceeds my available balance, what will happen?

A transaction may be declined or partially authorized if there is insufficient funds in your Available Account Balance to cover it. There is insufficient funds in the Card account to cover this purchase. Please try again with a different payment method, or enter an amount for this transaction that is greater than or equal to the Card account balance.

If my EIP Card is denied, what should I do?

Before making a purchase, double check that you have enough funds in your account and that your Card has not expired. You can get help using your Card if you have enough money on it and the number on the back is still active.

Where are my Card's funds stored? To be current as of March 17, 2021

The U S The Treasury Department will invest your money with Pathforward, N A , who will keep your money safe, If you follow the steps to activate your Card as outlined in the "Getting Started" section, you will be giving Pathward, N A holding your money until you either withdraw it or spend it on goods or services from Pathward, N A or any of the FDIC-insured institutions listed below (collectively referred to as "Program Banks").

The 17th of March, 2021, program banks include:

• Forward, North A South Dakota (Sioux Falls)

• Greenwood, Delaware's Discover Bank

• The Original Republic Bank of California (San Francisco)

• City Bank of New York (New York, New York)

If you don't want your money held at Pathward, N, you can look at your cardholder agreement to see what other choices you have. A Pathward, N., or set by Pathward A holding your funds at a designated Program Bank until you use the Card

What Happens If I Lose My Login Information

Login at EIPCard.com, then click the question mark next to User ID or Password, and then follow the on-screen instructions to change either.

Can you tell me how I can prevent fraud from occurring with my money?

In regards to the coronavirus or COVID-19 Economic Impact Payments, be wary of impersonation scams where the IRS is contacted via phone, text, or email. Swindling in this way can result in stolen identities and tax evasion. Click here to read up on important fraud-related information.

Can I pick my own personal identification number?

In this case, the answer is yes, and you may use any four-digit number you like. Keep in mind that your PIN protects your Account and the funds within it. Your personal identification number (PIN) should never be shared with anyone, not even those you consider to be close friends or family. As an added precaution, your Account will be more secure if your PIN is not based on any identifying information.

How do I reset my PIN if I lose it? Changed on March 17, 2021

To reach Customer Service, dial [[1]]800240.8100, choose your language at the prompt, and then press the appropriate number. Then, a new PIN can be made by following the on-screen prompts. To change your PIN, you'll need your 16-digit EIP Card number. New PINs take effect as soon as they are entered.

The question of why my funds are being held is a common one.

In some cases, like when you buy gas, stay at a hotel, rent a car, eat out, etc. require a pre-authorization, which may freeze more money from your card than the purchase price. Your account will be updated once the transaction has been processed and the funds have been transferred. It could take up to 31 days for your car rental pre-authorization funds to be refunded to your card.

I think there was an error, I don't recognize this charge, or I didn't authorize it; what should I do?

Call [[1]]800.240.8100 to speak with a customer service representative if you have any questions about your Account or suspect an error has been made. Only the primary Cardholder (the one whose name appears first on the card) may initiate a dispute for a card that has more than one owner. Please refer to your Cardholder Agreement, which can be accessed at EIPCard.com, for further details regarding fraudulent charges.

When using Visa, there is no risk because of their zero-liability policy.

If you want more information, you can either click here or check out the EIPCard.com website where you can view the Cardholder Agreement. Visa's Zero Liability Policy protects American S Transactions made with Visa-issued cards only (ATM withdrawals, PIN transactions not processed by Visa, and some commercial card transactions are excluded). In the event of any fraudulent use, cardholder must notify issuer immediately. To find out more, go here or contact the issuer directly.