Digital Banking and Payment of Bills

• We offer a service that is free, secure, and easy to use for customers of Alden State Bank.
• With internet access, you can manage various banking activities from anywhere and at any time.
• Access eStatements by visiting our website.
• Check your account balances and view your transaction history.
• Transfer funds between your accounts, whether it's a one-time transfer or a recurring transfer.
• View the checks you have written.
• And much more!
• Pay your bills effortlessly, whether it's a one-time payment or a recurring payment:
• Schedule your payments in advance.
• Set up payment reminders to ensure you never miss a payment.
• Make sure your payments are received on time.
• Keep all your payee information in one convenient place.
• Hold on to your funds until paper drafts are presented for payment.
• Avoid the clutter of paper billing.
• Enjoy higher security compared to paper billing.
• Send money to anyone using Zelle®.
• Save time by reducing the number of bank trips you need to make.
• Print or download your financial information to popular financial management software.
• Transfer funds to external accounts via External Transfer.
• Take advantage of Notifi for real-time alerting and notifications.

Ready to get started? Enroll now in online banking!

If you have any online banking questions, you can find answers right here. Don't see your question? Contact us anytime.

Still have more questions? Here are some frequently asked questions about our online banking system:

Who should I contact for online banking support?

Which accounts can I access online?

Which web browsers are compatible with Alden State Bank Online Banking System?

What level of security is required for online banking?

Do I need any additional software for online banking to work?

How do I enroll in the Alden State Bank Online Banking System?

What is my online banking PIN?

What is the difference between challenge questions and security questions?

What are the requirements for a username?

What are the requirements for a password?

Can I edit my online banking profile?

Can I edit my online banking username?

Which types of accounts can I use to transfer funds to and from?

At what time will my funds be transferred?

What guarantees do I have when making a transfer and how can I confirm the transaction with the bank?

Is it possible to make online loan payments?

Can I access a copy of a check I have written?

Do I need to register in order to utilize the Alden State Bank Online Bill Payment System?

Why am I receiving an error message when attempting to access the bill payment feature, stating that third-party cookies must be enabled?

What fees are associated with using the Alden State Bank Online Bill Payment System?

Who can I make payments to using the Alden State Bank online bill payment service?

Can I utilize my savings account at Alden State Bank for bill payments?

How do I execute a bill payment?

What is the method used to send bill payments?

Can I schedule future bill payments using the Alden State Bank Online Bill Payment System?

When will the funds be deducted from my account after making a bill payment?

What happens if there are insufficient funds in my account on the payment due date?

Should I set the payment date to match the invoice due date?

What if the payee has not credited my payment?

What if I decide not to use the bill payment option anymore?

What is the Zelle service?

How can I utilize Zelle?

How do I perform an external transfer between an Alden State Bank account and an external bank account?

Which accounts qualify for the Transfer Funds service?

What is the functionality of Notifi?

How do I enroll in Notifi?

What is the designated name of the Alden State Bank application and how can I acquire it?

Can I remotely deposit checks?

Are Quicken and QuickBooks compatible with online banking?

What is the designated routing or ABA number of Alden State Bank?

What is the contact number for online banking assistance?

You may dial 716-937-3381 or send an email to [email protected].

Which accounts are accessible on the internet?

Virtually any account held at the bank can be viewed online.

Which web browsers are compatible with the Alden State Bank Online Banking System?

• Apple Safari (Supported)
• Google Chrome (Supported)
• Mozilla Firefox (Supported)
• Microsoft Internet Explorer 11.0 (Supported)
• Microsoft Edge (Supported)

What level of security is necessary?

To ensure the secure and confidential exchange of information over the internet, special encryption (information coding) and decryption (information decoding) are required. Web browsers employ this encryption method and offer various levels of security. The Alden State Bank Online Banking System utilizes the Norton Secured Digital Certificate for secure e-commerce and internet communications authentication.

We mandate the use of 128-bit encryption by browsers for information exchange. This represents the highest level of online security available, minimizing the risk of external breaches.

To check if you have enabled 128-bit encryption, visit: https://www.fortify.net/sslcheck.html.

Is any other software required for online banking functionality?

One of the features of the Alden State Bank Online Banking System is the ability to retrieve and view checking or savings statements on the computer screen. To view these statements, your personal computer must have Adobe Acrobat Reader DC installed.

This software is available for download from the internet at the following link: http://www.adobe.com/products/acrobat/readermain.html.

How can I sign up for the Online Banking System at Alden State Bank?

To sign up for the Alden State Bank Online Banking System, click on the "Online Banking" button on the homepage of this website and then click on "Enroll Now". Fill out the necessary information and click the submit button. During enrollment, you will need to choose a new user name and password for the online banking service. Additionally, you will need to set up enhanced verification challenge questions. Make sure to keep your username and password confidential and in a secure place separate from your computer, related equipment, and software. Alternatively, you can also sign up directly through the ASB mobile app.

What is my PIN for online banking?

Your PIN for online banking, which is required during enrollment, will be the last four digits of your social security number. If you have changed your PIN for Telephone Banking, you will need to use the four digits you changed it to during enrollment.

What is the distinction between challenge questions and security questions?

When signing in with a new device or during your initial login on our app, you will encounter three challenge questions. On the other hand, the security question is created by the customer and serves as a means of verification when the customer makes a phone call.

What are the criteria for a username?

The username must be at least six characters long.

What are the requirements for a password?

Each password must be between eight and seventeen characters long and must contain at least one uppercase letter, one lowercase letter, one number, and one special character.

Is it possible to edit my online banking profile?

Certainly! You have the option to edit your online profile by selecting the profile icon located in the top-right corner of online banking. From the profile page, you can make changes to your password, challenge questions, email, electronic statements, and mobile banking.

Am I able to modify my online banking username?

To change your Alden State Bank Online Banking username, you must contact online banking support at 716-937-3381. This is the sole method for the modification.

What types of accounts can I transfer funds to and from?

You have the ability to transfer funds between any of your checking or savings accounts, with the exception of your passbook savings accounts. However, you will still be able to view the balance of your passbook savings account online.

When will my funds be transferred?

Transfers initiated prior to 4:00 pm Eastern Standard Time will be processed immediately.

Once I make a transfer, how can I be certain it has taken place and how can I provide identification to the bank?

Upon completing a funds transfer, you will receive a confirmation number. This number serves as evidence that the transaction has occurred and is also useful for the bank in resolving any issues that may arise with the payment or transfer. Please make a note of the confirmation number in your check register or print the confirmation screen in case you need to verify the payment at a later date.

Can I make loan payments online?

Absolutely! To make loan payments online, simply navigate to the transfer section and select the loan you wish to pay. Enter the desired amount and date, and then complete the transfer.

Is it possible to view my current statements for savings and checking accounts in the Alden State Bank Online Banking System?

Yes, you can view the current activity on your accounts since your last statement using the Alden State Bank Online Banking System. In addition, you can access statements from the past 18 months for your accounts. These statements can be viewed on your screen and printed using your home printer. To access archived statements, click on the specific account and select "Documents.

Is it possible to view a copy of a check I have written?

Absolutely! To view a copy of a check, simply click on your account and on the right-hand side, input the amount, check number, or date in the "Search transactions" section. Then, select "Search". Next, click on the check number that appears in the transaction list to access the front and back of the check. Additionally, you have the option to print a copy of the check.

Do I need to register to use the convenient Alden State Bank Online Bill Payment System?

Definitely! Once you have successfully enrolled for online banking, you can log in to your account and select the bill payment tab to activate bill payment for your Alden State Bank checking account.

Why am I encountering an error message when attempting to access bill payment? It mentions that 3rd party cookies must be enabled.

If you are experiencing issues with accessing bill payment and are receiving an error message about enabling 3rd party cookies, please ensure that your settings for 3rd party cookies and cross-site referencing are enabled. These settings will depend on the device or browser you are using to access bill payment.

What are the costs associated with using the Alden State Bank Online Bill Payment System?

Great news! This service is absolutely free for consumer accounts.

Who can I make payments to using the Alden State Bank online bill payment?

With the Alden State Bank online bill payment, you have the flexibility to make payments to almost any individual or business that provides you with an invoice for a service or purchase. However, please note that this service cannot be used to pay bills online to government entities or for court-ordered payments such as alimony and child support. Additionally, payments cannot be made to payees located outside of the United States.

Can I utilize my savings account at Alden State Bank for bill payment?

Unfortunately, savings accounts cannot be directly used for bill payment. A checking or NOW account is required. However, you have the option to transfer funds from your savings account to your checking account before submitting your bill payment request during the same online session.

How can I initiate a bill payment?

To make a bill payment using the Alden State Bank Online Banking System, simply click on the "Bill Payment" option at the top of the page. This will redirect you to the bill payment section of online banking. From there, you will be able to add a new payee, modify an existing payee, make payments, and create or edit scheduled payments.

What methods are used to send bill payments?

There are three different types of payment methods available: single check, draft check, and electronic. The specific method used will depend on the payee's relationship with our bill payment provider.

Is it possible to schedule future bill payments using the Alden State Bank Online Bill Payment System?

Certainly! You have the flexibility to schedule bill payments up to one year in advance. During the payment creation process, you can indicate whether the payment is to be made immediately or on a future effective date.

When are funds debited from my account for bill payments?

Your account will be debited on the payment date that you have set for the payee. However, please note that this does not guarantee that the payee has already received the payment.

What happens if there are insufficient funds in my account on the scheduled payment date?

If your account does not have sufficient funds on the scheduled payment date, the bill payment system will attempt to find funds on two separate occasions. These attempts will be made within two business days, including the payment date. After the second business day, no further attempts will be made to pay the bill.

Should I set the payment date as the same as the due date mentioned on the invoice?

No, it is advisable to allocate a timeframe of 5-7 business days for the payment to be sent and processed. The system will first attempt to pay the bill electronically. If this is not possible, a manual check will be created on your behalf and sent to the payee via the regular mail system.

What if my payment hasn't been posted by the payee?

It is recommended to allow (7) business days for the payee to receive your payment. If your payment has not been posted within (7) business days after your scheduled payment date, you have the option to request verification of the online bill payment. To do so, click on "Contact Us" on our homepage and send us an email with your request. Our team will conduct research on your payment and respond within one business day.

What if I decide to discontinue using the bill payment option?

You have the flexibility to cancel the service at any time. This can be done by reaching out to us through mail, telephone, email, or in person. It is important to have the account number associated with the bill payment for cancellation. We may require written confirmation to authorize the cancellation of the bill payment service.

What is Zelle?

Zelle is a person-to-person (P2P) service integrated into the bill payment system. It enables users to send money to friends and family. For further details, refer to the Zelle section on our website.

How can I utilize Zelle?

To access Zelle, navigate to the bill payment section in online banking and select the Send Money with Zelle tab located at the top of the screen. Enter the relevant information regarding the recipient and choose the desired amount and delivery method.

How can I initiate an external transfer between an Alden State Bank account and an external bank account?

Visit the transfer tab on any page within our platform. From there, go to the transfers section and select external transfers. This will direct you to a separate page where you can add up to 5 external accounts. All added accounts need to undergo verification through trial deposits made to the external account or real-time verification, which will prompt for the external bank's online banking username and password.

Which accounts are eligible for the Transfer Funds service?

At this time, you can add the following accounts to your Transfer Funds Portfolio: Checking accounts and savings accounts held at any commercial bank or credit union nationwide that are capable of accepting ACH transfers. Additionally, investment accounts held at online brokerage firms are eligible.

What is Notifi?

Notifi is an enterprise-wide alerting and notification system that operates in real-time. It provides users with relevant, up-to-date information in the manner and timing they desire. There are various alerts available concerning account security, balances, transactions, transfers, ATM/Debit Cards, and more. These alerts can be customized once you enroll in Notifi.

How can I enroll in Notifi?

To enroll in Notifi and configure notifications, log into your Alden State Bank online banking account. Then, navigate to the Home Page and scroll down to the Alerts section. Click on the enroll option to proceed with the enrollment process.

What is the name of the Alden State Bank app and how can I download it?

You can find the Alden State Bank Mobile (ASB mobile) app in your device's app store. Simply search for it and select the install option. The app is compatible with Apple and Android devices, including phones and tablets.

Can I deposit checks remotely?

Absolutely. Access the Alden State Bank app and choose the deposit feature. You will be prompted to take photos of the front and back of the check. Please ensure that the check is properly endorsed and states "For Mobile Deposit Only".

Can I use Quicken and QuickBooks with online banking?

Yes, it is possible to utilize Quicken and QuickBooks alongside our online banking services. For more information, please visit https://www.aldenstate.com/intuit.

What is the routing or ABA number for Alden State Bank?

The routing or ABA number for Alden State Bank is 022309611.